Frequently Asked Questions

As your pool company, we would like to offer a few recommendations in order to minimize any damage to your pool and to minimize any extra charges that may be incurred. Please keep in mind that these are only recommendations and that you should always use your own discretion when dealing with your pool.  
BEFORE THE HURRICANE
- We recommend purchasing four (2 ½ gallon) jugs of liquid chlorine from your local pool supply store.  Following the storm, we recommend adding 2 jugs into your pool every other day. Please note that it is okay to add chlorine into a salt system pool. Just following the storm, our pool technicians may not be able to make it out on their normal scheduled day. However, we would only anticipate a delay of 3-5 days before the first visit.    
- We recommend shutting your pool system off by the main pool breaker before the storm. This is generally located in your garage panel or on the side of your house.  For automation systems such as OmniLogic, shut down the system before shutting the breaker off.
- Do not store your patio furniture inside your pool as this will damage and scratch your pools surface.
-Remove all loose items from the pool area.
- It is safe to leave your automatic cleaner in your pool as the weight of the water will keep it from blowing away.
- We do not recommend draining your pool down. An empty pool is subject to “floating” or “popping” out of the ground due to lift pressure from excessive groundwater. If you expect heavy rain and decide to lower the water level to help prevent overflowing, do not drain past the bottom of the skimmer or not more than 6”. Running your pool pump dry can cause serious damage. -Do not cover the pool.
AFTER THE HURRICANE
-As before the storm, do not empty the pool
-Remove Debris from pool first before starting pool equipment
-Check electrical equipment before restarting; Inspect your pump and motor for any damage. Let the motor dry a good 24 hours if it gets wet.
-Return the pool water to its proper level. Empty the pump and skimmer baskets and open the appropriate valves to allow water to circulate properly when the pump is turned back on. Start the pump.
-During service we will test the water chemistry and apply any needed chemicals. Post hurricane pool clean up fees may apply depending on the condition of the pool or equipment.
-Please understand that many others will be calling us in addition to our current customers. We will do our best to respond to you in a timely fashion.
We hope that these recommendations are helpful to you.  Our technicians will be out to your pool as quickly as possible after the storm passes.  The first week may be to just add chemicals to your pool, the second week to start the majority of the cleanup. Please note that depending on the condition/damage of the pool additional fees may apply. Please feel free to contact our office should you have any questions regarding these recommendations. Once again, we appreciate your business.

In case of an after hours emergency, we recommend shutting your pool equipment off by the breaker and leaving our office a voicemail. A representative will contact you as quickly as possible.